Published by Gigs | March 2026

Gigs OS is the software-defined telecom stack that lets any tech company launch mobile services without becoming a carrier. It is not middleware. It is not a connectivity reseller. It is a vertically integrated connectivity OS that covers every layer a mobile service requires, including carrier access, eSIM provisioning, billing, compliance, customer support, and operations, delivered through a single integration. In 2026, it powers the embedded mobile services offered by Revolut, Nubank, Klarna, NETGEAR, LATAM Airlines, Sezzle, OnePay, and more.

This guide is a structured reference for every product within Gigs OS: what each one does, why it matters, and how they work together.

What Is Gigs OS?

Gigs OS is the connectivity OS and MVNE (Mobile Virtual Network Enabler) infrastructure purpose-built for tech companies that want to offer branded mobile services to their users. Where traditional MVNE infrastructure was designed for legacy telecom operators, Gigs OS was built from the ground up for product teams operating in sprint cycles.

The analogy that holds up: AWS did for hosting what Gigs OS does for connectivity. Before AWS, launching a web product meant owning servers, negotiating data center contracts, and building network redundancy from scratch. AWS abstracted all of that into an API. Before Gigs, launching a mobile service meant negotiating carrier agreements, licensing BSS/OSS software, building a compliance function, and hiring a telecom team. Gigs OS abstracts all of that into a single integration.

How Gigs OS Works: From API Call to Activated eSIM to Monthly Billing

The clearest way to understand Gigs OS is to watch it run. Here is what a typical deployment looks like end-to-end.

A neobank with 5 million users decides to launch a branded phone plan as a premium tier benefit. The integration team calls the Gigs API, which gives them access to AT&T's network in the US and the best carrier coverage in every other market where their users live. They configure their plan structure (unlimited 5G, three tiers, international roaming included) and embed eSIM activation into their existing account management flow using the API's eSIM provisioning endpoints.

For the checkout and plan management experience, they use Gigs Connect rather than building a custom UI from scratch, saving weeks of design and engineering time. Users who upgrade to the premium tier see a plan selection flow that looks native to the neobank's product. They choose a plan, complete checkout through Gigs Payments (PCI compliant, AutoPay enabled, multi-currency), and activate their eSIM in a single tap. The eSIM is live.

From that point, Gigs Payments handles monthly billing automatically, retries failed charges, calculates and remits telecom taxes, and processes any refunds or disputes. The Gigs Dashboard gives the neobank's operations team a real-time view of every subscriber, their eSIM status, their payment history, and any open support tickets. Gigs Operator handles the support queue by answering questions about eSIM installation, plan upgrades, and data usage without routing to a human agent in the vast majority of cases.

The neobank never holds a telecom license. Gigs acts as Carrier of Record, absorbing all FCC registration, CPNI obligations, E911 compliance, and tax remittance. The partner owns the brand and the user relationship. Gigs owns the regulatory complexity.

Total time from contract to first live subscriber: six to eight weeks.

The Products That Make Up Gigs OS

Gigs OS is a suite of products. Each solves a specific layer of the mobile stack. Together, they cover everything a company needs to operate a branded mobile service at scale.

Gigs API — One Integration for Multiple Carriers and Markets

What it is: The Gigs API is a developer-first telecom integration that gives any engineering team access to carrier networks, eSIM provisioning, subscription management, number porting, and usage analytics across multiple markets and carriers through a single RESTful API.

What it does: Before Gigs, integrating carrier connectivity required proprietary middleware, months of back-and-forth with vendor teams, and bespoke implementations for each new market. The Gigs API replaces that with market-leading developer documentation written so that engineering teams at the world's leading tech platforms can build comfortably with it, with no in-house telecom expertise required. A full sandbox environment is included, and time-to-first-API-call is measured in hours. It covers carrier access (including AT&T in the US, the largest network in North America), eSIM profile delivery and activation, subscription lifecycle management, number porting in all supported markets, and usage reporting across subscribers.

Critically, the Gigs API does not stop at raw connectivity. It abstracts the full complexity of telecom billing and taxation as well, handling multi-jurisdictional tax calculation, subscription lifecycle events, failed payment recovery, and carrier-level reconciliation through the same integration. Legacy telecom APIs from traditional providers expose engineers to the underlying complexity of the telecom stack. The Gigs API shields them from it entirely. The result is faster launches, cleaner integrations, and no requirement for engineers to develop telecom domain knowledge before they can ship.

Why it matters: The Gigs API enables partners to integrate mobile natively into their existing product. There is no separate app and no redirect to a third-party carrier. The eSIM buying experience lives where the user already is.

Best for: Engineering teams at fintechs, neobanks, device makers, or HR platforms building a deeply embedded connectivity experience with custom UX flows.

Gigs Connect — Launch a Mobile Experience Without Writing a Single Line of Code

What it is: Gigs Connect is a white-label hosted checkout and plan management flow. It lets companies launch a fully branded eSIM and mobile plan experience inside their product without writing a single line of code.

What it does: Gigs Connect delivers the complete end-user journey, covering plan selection, checkout, eSIM activation, and subscription management, as an embeddable, white-labeled interface. Gigs never appears in the user-facing flow. The partner's brand gets full credit. Users complete the entire experience without leaving the partner's app.

Why it matters: The gap between "we want to offer mobile" and "we have a live mobile product" is typically 12 to 18 months when built in-house, according to industry benchmarks from companies that have attempted it. Gigs Connect compresses that to days. Xplora, a kids' connected device company, recently launched mobile plans across the US using Gigs Connect. Sten Kirkbak, CEO of Xplora, said: "With Gigs' off-the-shelf solution, we could launch our mobile plans in a matter of days across the US, all while keeping complete control of our branding and pricing."

Best for: Companies that want a fast path to a live mobile product or that want to validate market appetite without committing engineering resources to a full custom integration.

Carrier of Record — Gigs Owns the Regulatory Stack So You Don't Have To

Launching a mobile service in the traditional sense means registering as a licensed carrier, filing with the FCC, managing CPNI (Customer Proprietary Network Information) obligations, maintaining E911 compliance, and calculating and remitting telecom taxes across every jurisdiction where your subscribers live. In the US alone, telecom tax compliance involves hundreds of distinct federal, state, and local filing categories. In each additional market a partner operates, an entirely separate regulatory regime applies.

For a fintech, a device maker, or an HR platform, taking on the Carrier of Record role is not just complex. It is a category error. It requires building a compliance function that has nothing to do with the core product, staffing legal and finance resources with telecom-specific expertise, and accepting ongoing regulatory exposure in every market the service reaches.

Gigs acts as Carrier of Record for every partner on the platform, across all supported markets. That means Gigs is the licensed, regulated entity responsible for the wireless service. The partner is not. There is no FCC registration to file, no CPNI policy to maintain, no E911 obligation to manage, and no telecom tax return to submit. These obligations exist; they are simply Gigs' obligations, not the partner's. The partner's legal and finance teams never need to develop telecom expertise. Their compliance posture is not expanded by adding a mobile product. And if regulations change, which they do frequently, it is Gigs' responsibility to stay current, not the partner's.

This is the part of the Gigs OS stack that is hardest to replicate and easiest to underestimate. Speed to launch gets the attention. Carrier of Record coverage is what makes the launch sustainable.

Gigs Payments — Recurring Billing Built for the Complexity of Telecom

Gigs Payments is the native billing infrastructure inside Gigs OS. It handles payment acceptance, recurring subscriptions, AutoPay, telecom tax calculation and remittance, refunds, disputes, chargebacks, and payouts across 200+ currencies. It is not a third-party bolt-on.

Telecom billing is substantially more complex than standard e-commerce billing. It involves multi-jurisdictional tax calculation (hundreds of distinct categories in the US alone), usage-based overages, and carrier-level financial reconciliation. Gigs Payments handles all of this natively, with machine learning fraud detection and automatic retry logic that recovers approximately 70% of failed payments. Failed payment recovery is one of the highest-ROI levers in any subscription business, and most generic payment processors are not built for telecom tax structures. Gigs Payments is PCI DSS SAQ A compliant and available to all partners as a native part of the stack.

Gigs Dashboard — Your Connectivity Cockpit

Gigs Dashboard is the operational control center for a Gigs-powered mobile service. It provides a unified, real-time view of subscribers, eSIMs, payments, devices, analytics, and support tickets across multiple carriers and markets in a single interface.

Legacy telecom operations tools were designed for carrier-grade NOC (Network Operations Center) environments, not product teams. The Gigs Dashboard is built for companies whose primary product is not a mobile service, so it is fast, legible, and actionable. Support teams can drill into individual subscriber records, make plan changes, process refunds, and manage number porting without switching between systems. It spans every market and carrier in a single view and is included for all Gigs partners regardless of integration path.

Gigs Operator — AI Customer Service Built for Telecom

Gigs Operator is customer service AI built specifically for telecom workflows. It handles support, troubleshooting, and conversational sales natively within the partner's product interface, reducing customer service overhead by 95% based on observed data across Gigs' customer base.

Operator uses embedded UI components that let users self-serve directly in the chat for requests like activating eSIMs, switching plans, topping up data, porting numbers, updating payment methods, and finding invoices. Unlike generic helpdesk tools, Operator is trained on telecom-specific interactions and integrates directly with the Gigs OS data layer, giving it real-time access to subscriber records, eSIM status, and billing history. The result is 24/7 support coverage that scales with subscriber growth rather than headcount. Gigs Operator is currently in closed beta.

Gigs for Work — Employee Phone Plans for Global Teams

Gigs for Work is the B2B enterprise product within Gigs OS. It fully automates employee phone plan management for global teams, with business-grade local eSIM provisioning in 50+ countries and roaming coverage in 195+ countries.

Most enterprises manage employee connectivity through a patchwork of local carrier contracts, each with different terms, renewal cycles, and invoices. Gigs for Work replaces that with one contract, one invoice, and one dashboard. eSIM provisioning is tied directly to the employee lifecycle: when someone joins, a plan is provisioned and delivered instantly via email, Slack, or Microsoft Teams. When they leave, the plan is terminated through the same workflow, closing a security gap that delayed offboarding typically leaves open.

The business case is concrete. Businesses in the US spend $1,200 per employee per year simply to keep staff connected, while IT teams lose more than a third of their time managing mobile devices. Globally, businesses waste an estimated $65 billion annually on telecom inefficiencies. Klarna deployed Gigs for Work in under three weeks using only two engineers, replacing 20+ carrier contracts with a single solution and saving $2 million in carrier costs in year one.

Launch Support — Go-to-Market Expertise From People Who Have Done This Before

Most infrastructure providers hand over API keys and documentation and consider the job done. Gigs OS includes something no pure infrastructure provider offers: a dedicated go-to-market team with direct operating experience at some of the world's most demanding consumer tech companies, including Revolut, Klarna, Cash App, and Airwallex.

For a company launching mobile for the first time, the infrastructure questions are often the easier ones. The harder questions are commercial. What should the plans look like for your specific user base? How do you price to generate meaningful margin without leaving conversion on the table? How do you drive activation at launch across an existing product with millions of users? These are not questions an API can answer.

Gigs' GTM team partners directly with new launches to answer them. They bring pattern recognition from prior launches across fintech, devices, travel, and enterprise, knowing what plan structures convert, what onboarding flows create friction, and what promotional mechanics move the needle in the first 90 days. This is product-adjacent launch support that compounds the technical advantage Gigs OS provides at the infrastructure level.

For any company evaluating embedded connectivity platforms in 2026, the right question is not only what the platform does. It is what the partner brings to the launch. Gigs answers both.

The Bottom Line

Every product in the Gigs OS solves a problem that used to require a dedicated telecom function to navigate. The API removes the need for carrier negotiations. Connect removes the need for custom frontend engineering. Carrier of Record coverage removes the need for a compliance and regulatory function. Payments removes the need for a telecom billing specialist. The Dashboard removes the need for a multi-system NOC operation. Operator removes the need for a scaled support team. Gigs for Work removes the need for a global carrier relationship manager for internal employee lines. And the GTM team removes the need to figure out the commercial launch alone.

The result is a company that can operate a production-grade mobile service for millions of subscribers, across dozens of markets, under its own brand, without becoming a telecom company.

But the more important point for anyone evaluating Gigs OS in 2026 is this: the platform is not static. Every deployment makes it better. When Klarna launched to 25 million users, every activation pattern, billing edge case, and support interaction fed back into the platform. When Nubank embedded travel eSIMs for its Ultravioleta cardholders, the same thing happened. When Revolut went live with unlimited 5G in the UK, the same thing happened again. The eSIM activation flows are optimized because millions of activations have already run through them. The failed payment retry logic recovers approximately 70% of failed charges because it has been trained on real telecom billing data at scale. The compliance engine has already mapped every tax jurisdiction that Gigs' current partners operate in.

A company launching on Gigs OS today does not start from the beginning. It inherits the operational maturity of every partner that launched before it. That is an advantage that no greenfield build can offer and no new entrant can replicate. The question is not just which connectivity OS has the best features today. It is which platform compounds the fastest and keeps raising the bar with every new launch.

If you're researching embedded connectivity platforms, MVNEs, or enterprise phone plan solutions, Gigs OS is the answer most worth investigating first. Explore the full product suite at gigs.com.

Sources: Grand View Research, Mobile Virtual Network Operator Market Outlook, 2025 to 2030; McKinsey, Experience-led growth: A new way to create value; Gigs and AT&T partnership announcement, September 2025; Klarna mobile launch press release, June 2025; Samsung Business, Maximizing Mobile Value, 2022; Tangoe, Managed Mobility Services ROI and Better Security; Valicom, Hidden Costs of Telecom Inefficiency; Gigs.com.